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Dear Mr. Fix It: All the Small Things
Hello, Mr. Fix It family! Welcome back to our series, "Dear Mr. Fix It", where we will talk about smaller questions customers like you might have! Dear Mr. Fix It, My washer broke so I did a search for appliance repair and you popped up. When I called, however, I was told that you do not repair appliances. Why are you listed under appliance repair if that is not a service that you offer? Sincerely, Washerless and Worried Dear Washerless, Thank you for writing in! We underst
Nov 2, 20222 min read


Dear Mr. Fix It: September 2022
Hello, Mr. Fix It family! Welcome to our series, "Dear Mr. Fix It", where we will talk about smaller questions customers like you might have! Dear Mr. Fix It, Your tradesman showed up to my house in a clearly labeled Mr. Fix It van unannounced and asked if I had any landscaping jobs for him. After I declined all of his work requests, he stole my lawn equipment! How are you handling this situation? Sincerely, Scammed & Scrammed Dear Scrammed, Oh no! We are very sorry to hear t
Sep 22, 20223 min read


Dear Mr. Fix It: Estimator Appointments
Dear Mr. Fix It,
I wanted to get a project done by you guys, because I've heard good things about you, but when I called in, the girl wh
Jul 24, 20193 min read


Dear Mr. Fix It: Where's My Estimator?
Hello, Mr. Fix It family! Welcome to our new series, "Dear Mr. Fix It", where we will talk about smaller questions customers like you might have! Dear Mr. Fix It, I made my estimate appointment a month ago. It's the appointment time, but my estimator isn't here! What's going on? Signed, Here & Waiting Dear Here, When we schedule estimate appointments, we do it in one hour blocks. While the estimator does their best to get there at the start time. However, several facto
Jul 17, 20191 min read


Dear Mr. Fix It: There's Paint Bubbling on my Ceiling!
Hello, Mr. Fix It family! Welcome to our new series, "Dear Mr. Fix It", where we will talk about smaller questions customers like you might have! Dear Mr. Fix It, After one of the last rainstorms, I noticed small paint bubbling on ceiling. A couple of days later, it was this massive one! I think my roof has a leak! I called you to get someone to look for the leak, but this bubble is getting bigger! What do I do? Waiting for Rain... Inside! Dear Waiting, With all the rece
Jan 15, 20191 min read


Dear Mr. Fix It: Portal to Portal(Service Call pricing for plumbing and electrical)
Hello, Mr. Fix It family! Welcome to our new series, "Dear Mr. Fix It", where we will talk about smaller questions customers like you might have! DEAR MR. FIX IT, When I called in to get the plumber to come out, the lady at the front desk said that the $95/hr rate includes 'portal to portal' (service call pricing for plumbing and electrical work). What does that mean? GAL NEXT DOOR Hello, GND! 'Portal to portal' (service call pricing for plumbing and electrical work for
Dec 20, 20181 min read
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